Refund and Cancellation Policy

Last updated: August 1, 2026

This policy applies to carrier-billed subscriptions for Clipo365 and Vidanet-SA where EGPT365 or Sharp Dynamic, Lda is identified as the responsible service operator.

1. Cancellation

You may cancel at any time using the service and operator instructions in our Terms and Conditions and service pages. Future recurring charges stop after successful cancellation is confirmed. Cancellation does not automatically refund charges already incurred.

2. Refund Eligibility

Because digital access may begin immediately after subscription confirmation, completed charges are generally non-refundable, except where required by law or where review confirms an unauthorized subscription, duplicate charge, continued charge after confirmed cancellation, material technical failure, or other billing error.

3. How to Request a Review

Email contact@egpt365.com and include the service name, mobile operator, affected mobile number, charge date and amount, reason for the request, and any subscription or cancellation confirmation. Send only information needed for the review.

4. Review and Processing

We aim to acknowledge requests within 48 business hours. Investigation time depends on the mobile operator or billing partner. If approved, the refund method and timing may depend on the operator's process and applicable law. We will explain the outcome using the contact details provided.

5. Contact

Sharp Dynamic, Lda
Rua Encosta do Pico de São João, n.º 10, Edifício Panoram, Bloco B, 2º AY, 9000-192 Funchal, Madeira, Portugal
Phone: +351291011640
Email: contact@egpt365.com